Opure is committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a simplified return and refund process. Customers may return unopened and unused products within 30 days of delivery for a full refund. Please note that return shipping costs are not covered by Opure, except in cases where we have made a shipping error.

To initiate a return, please contact our customer service team with your order details and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Please be aware that certain types of items are exempt from being returned for a refund, such as perishable goods, personal care items, and health and personal care products.

We aim to handle your returns quickly and efficiently. Your satisfaction is not just our obligation, but our earnest commitment.

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